Phone: (909) 944-5756

info@classeparty.com

Classe Party Rentals

FAQs

Where are we located?
We are located at
10369 Regis Ct.
Rancho Cucamonga , CA 91730
What are your showroom hours?
Showroom hours are Monday to Friday 9a.m-6p.m & Sat 9a.m-5p.m.Closed on all Sundays. Winter hours (Jan thru March) are 9a.m to 5p.m on Monday thru Friday and 9a.m to 3p.m on Saturday.
Do we have a minimum order?
Our minimum order for delivery is $50.00 of equipment rental. We do have minimum $20 of party equipment rental for customer pick-ups.
What are your hours of delivery and pick up?
Our normal deliveries and pick ups are between 9a.m to 6p.m.There is an additional cost of sharp deliveries, Sunday deliveries and pick-ups. We charge a minimum of $150.00 for pick up of equipment after 6.00p.m over the normal delivery and pick up charges (when it's a must be pick up and delivery).
How much you charge for deliveries?
The delivery is $40 round trip in the local area. Local area is 10 miles radius from warehouse in Rancho Cucamonga . Specific time and after-hours delivery/pick-up fees are additional.
Deliveries?
Delivery and Pick-up rates are quoted as a round trip fee, and based on time and location of your event. The customer is responsible for all the equipment from the time of delivery till it has been returned to Class'e Party Rentals. The customer is also responsible for damaged or missing items and verifying an accurate count of rentals received and returned.
What is needed to place an order?
We need a name, mailing & delivery address of a person, home or business. A phone number and onsite contact person with a cell phone number if possible. We also need a current credit card number along with the expiration date, name on the card and the correct mailing address.
Payment options?
We accept all major credit cards (Visa, Master Card, and Discover &American Express) cash and checks. Sorry we do not accept checks from new accounts and out of state checks must be received at least a minimum of 10days before the event. If you place the reservation more than 2 months ahead a 50% deposit is needed. An additional deposit may be required when paying by cash or check.(The additional deposit amount is based on the amount of order placed).
What if I don't have a credit card?
We will not rent to a customer without a credit card, and an ID. We know that customer will pay in cash or check for the rental, but we need some kind of security that the equipment is going to be returned to us. Credit Card or cash deposit is required as security for the rental.
Rental rates? Rental rates?
All rates quoted are based on 24hr rental period per item. However we allow extra time for customer to pick-up/drop off at your location. We prefer to deliver the day before your event and pick the day after. Any rental equipment kept longer than specified time will be charged according to our price schedule.
What if I want set up and take down?
Arrangements must be made in advance for set up and take down and will be subject to a fee.
What if we wish to add more equipment or change an order after hours?
We accept changes or add ups to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.
In case of emergency how can we contact you?
We have a 24hour answering service & a person on call, who is in charge of emergency calls and help on all equipments needs.
Do you rent canopies/tents?
Yes, we do rent Canopies/Tents. (Canopies enclosed by sidewall are tents).We have different tents starting from 10x10 to 100x100.A Class'e event Planner can meet at your home or event venue to help you determine the appropriate tenting solution, we do charge an estimation fee for coming and taking measurements, which we can credit to you, once you place the order with our company. Plan and call us ahead of time.
What should we do with your dishware before we return it?
Please scrap food from the plates & rinse. Please place the dishware into the boxes and crates in which they were delivered.
For how many hours a patio heater lasts?
It will last 5 to 6 hours on continuous burning time.
How much space is required for a sit down dinner?
Count on 15 square feet per person
How much space is required for a sit down buffet?
Count on 12 square feet per person.
How much space is required for a stand-up cocktail party?
Count on 12-15 square feet per person.
Miscellaneous charges?
You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick-up crew. If our delivery or pick-up is delayed due to your event an additional charge may apply. Please note that on all our deliveries we load a day before and leave early in the morning before our showroom opens, equipment added to your order on the same day of your event will have a rush charge added to the normal delivery rate, or you are welcome to come and pick it up from our store if they are available.
Cancellations ?
Any orders cancelled prior to 5 days before the delivery/will call date may be subject to a cancellation fee. Orders cancelled within the 5 days of delivery/will call date are subject to 50% cancellation fee. Orders cancelled the day of delivery or will call are subject to 100% cancellation fee once the order has been placed. All orders placed by customer with a credit card /deposit will be confirmed orders; customers will not get a confirmation call. It is the customer's responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.

Special orders (canopies/tents/linen/wedding Eqpt./bars/catering equipment) all Items, other than the tables and chairs based on season cannot be cancelled within the 5 days prior to the day of rental.
Delays due to weather, Earthquakes?
We strive to deliver to all our customers by delivering the equipment a day before the event. But when there are extreme weather conditions like gusty winds, heavy rain, our service to you is interrupted and delayed by weather and traffic.

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Get in touch

Classe Party Location

10369 Regis Court,
Rancho Cucamonga, CA 91730

Classe Party-Call Us

1-800-337-6995, 909-944-5756

Classe Party Fax

909-980-0776

Classe Party

info@classeparty.com


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